Shipping & Returns Policy

Shipping Policy:

Thank you for choosing CakeyBums! We strive to provide you with the best shopping experience possible. Below is our Shipping Policy to ensure your order is processed smoothly and delivered to your doorstep with care.

  1. Processing Time: For regular products, your order will be processed and shipped within 1-3 business days after payment confirmation. However, if the product is a pre-sale item, please allow up to 2 weeks for it to be shipped out. We will keep you updated on the status of your pre-sale order via email, so you're always informed about the progress.

  2. Shipping Methods: We partner with reliable shipping carriers to ensure prompt and secure delivery of your package. The available shipping methods will be displayed at the checkout page, and you can choose the one that best suits your needs.

  3. Shipping Rates: Shipping rates will vary depending on your location and the selected shipping method. The exact shipping cost will be displayed during the checkout process before finalizing your order.

  4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your package's journey until it reaches your delivery address.

  5. Delivery Time: The delivery time will depend on your location and the chosen shipping method. Please note that delivery times may vary due to external factors such as customs clearance and unforeseen delays caused by the shipping carrier.

  6. International Shipping: We offer international shipping to customers around the world. However, please be aware that additional customs duties, taxes, or fees may apply depending on your country's regulations. These charges, if any, will be the responsibility of the customer.

Returns Policy:

At CakeyBums, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the product within 30 days of delivery for a full refund or exchange.

  1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that is damaged or shows signs of use may not be eligible for a return.

  2. Return Process: To initiate a return, please contact our customer support team at cakeyteam@cakeybums.com. They will guide you through the return process and provide you with a return authorization number (RMA). Please include this RMA number with your returned item to ensure a smooth processing of your refund or exchange.

  3. Return Shipping: The customer is responsible for return shipping costs, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping method for return shipments to ensure safe and timely delivery.

  4. Refunds and Exchanges: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used during the purchase.

  5. Non-Returnable Items: Some items may not be eligible for returns due to hygiene or safety reasons. These may include but are not limited to certain types of undergarments and intimate products. Please contact our customer support team if you have any questions about specific products' return eligibility.

Contact Information:

If you have any questions or concerns regarding our Shipping and Returns Policy, please don't hesitate to reach out to us at [insert contact email/phone number]. Our dedicated support team is here to assist you and ensure your shopping experience with CakeyBums is delightful.